Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Police
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Police
If you wish to obtain a copy of a traffic accident report, you must be an involved party, family member with a signed waiver, an insurance agent, or an attorney for the involved party. There is a charge of $15 per copy. Please give us 5-10 business days following the accident before requesting a copy.
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Police
If you wish to obtain a copy of a crime report you must submit a request in person to the police department. Each request will be processed to ensure compliance with GRAMA privacy act, which restricts release of information. Most requests can be processed within 10 days. You may email your request to policeadmin@murray.utah.gov. Please direct any questions to staff at 801-264-2673.
- GRAMA Request Form Fillable ENGLISH (PDF)
- GRAMA Request Form Fillable SPANISH (PDF)
- POLICE CASE REPORT
- 1-50 PAGES - - $10.00
- 50-100 PAGES - - $20.00
- 101-200 PAGES - - $30.00
- GREATER THAN 200 PAGES - - As quoted
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Police
Fingerprint services for both civilian and court ordered prints for Murray Residents or those who are employed by a business in Murray City jurisdiction can by done by APPOINTMENT ONLY. Please call 801-264-2673 to schedule or if you have any further questions.
***Please note***A face covering will be required for all customers being fingerprinted. Please bring a mask or face covering to wear while being fingerprinted. You will also be required to wash your hands before being fingerprinted.
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Police
The number to contact when reporting a non-emergency crime or need to speak with a police officer is 801-840-4000. For Police Administration or to speak with a detective concerning your case, contact 801-264-2673.
Murray City offers a way to file a Non-Emergency Police Report online, for a complete list of what is and isn't accepted please visit the File a Non-Emergency Police Report Online page where you can file a report.
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If you would like information about the status or outcome of a police report you made you can call 264-2673. Give us the case number and we will tell you the name of the Investigator and give you his phone number. You can call the Investigator and discuss the case with him/her.Police
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The dispatcher and police sergeant make the decision based on the available information and their experience. Calls are given a priority code ranging from 1 to 9. An example of a priority 1 call would be a call where there are injuries, death or there is a threat of injury if the police don't respond quickly. An example of a priority 9 call would be a citizen who just needs to ask a police officer a question. Many times calls require two or more police officers and there may be several of these types of calls at one time. Please be patient and if the situation changes you can call us back and give us any new information. Just like the emergency room at the hospital, call are prioritized and are not always handled in the order they were received.Police
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From 8 - 5 Mon - Fri you may call 264-2673 and ask for the officers supervisor or the supervisor on duty. If you don't know the officer's name you can tell us the date, time and location of the incident and we can help you get in touch with the supervisor. If you are not satisfied with the result you can come to the police station and complete a formal, written statement that will be forwarded to the Lieutenant assigned to investigate theses matters.Police
Wastewater Division
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Wastewater Division
Adjustments can only be made if the leak was outside the home and occurred during the winter months. Other criteria that must also be met to obtain an adjustment. Please contact Ben Ford, 801-270-2474, to discuss whether an adjustment is possible.
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Wastewater Division
Monthly rates are calculated from the previous year's water consumption during the winter months. The "winter months are defined as November 1st through April 30th of the following year. For new users with no history of water consumption, users shall be billed the average charge of a like and similar user as determined by Murray City. Such average shall be billed on a monthly basis until a history of water consumption has been obtained.
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Wastewater Division
The Public Works Department - working hours are Monday - Friday 7 a.m. to 3:30 p.m. Please call 801-270-2440 for after hour emergencies, please call 801-264-9669.
Treasurer
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Treasurer
Please call the County Treasurer at (385) 468-8300.
Finance
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The fiscal year begins on July 1 and ends on June 30.Finance
Fire
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Rubbish and weeds are not allowed to be burned. A cooking fire must be approved by the Fire Marshall.Fire
Human Resources
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Human Resources
Resumes may be uploaded while applying through Munis Self Service. Current openings may be found on the Munis Self Service site.
Information Systems
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Please call us at (801) 264-2500 and we will work with you to resolve the problem.Information Systems
Mayor's Office
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The Mayor's office can provide information on schools, utility billing, business listings and recycle information, as well as a history of the City.Mayor's Office
Power
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Power
To report an outage, call Murray’s Central Dispatch Center at 801-264-9669. Outages can be widespread or might be isolated to small areas. If you are unable to contact them, it is likely your neighbors have reported the outage. Dispatch operators take as many calls as they can while also assisting in the outage restoration.
Large outages will be posted on Murray City Power’s Facebook.
City Attorney
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City Attorney
Under the Government Records Access and Management Act (“GRAMA”), you may file a request for Murray City police records with the Murray City Police Department at 10 East 4800 South. You may file a GRAMA request for other City documents with the appropriate department that handles those documents.
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City Attorney
If you are the Defendant, the Pre-trial conference at the court is your “meeting” with the prosecutor. If you are represented by an attorney, the prosecutor will discuss your case with your attorney. If you are the victim, you may call the victim advocate in the Murray City Police Department at (801)264-2673.
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You will need to obtain your paperwork from the Bureau of Criminal Identification and the court in which your case was handled.City Attorney
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You may file a small claims case at the Murray City Municipal Justice Court if the incident took place in Murray City, or if the defendant lives in Murray City and the amount claimed does not exceed $7,500.City Attorney
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Bench warrants are issued by the judge. The City Attorney’s Office cannot clear a warrant. A clerk at the court may be able to look up your case and schedule a new court date.City Attorney
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The City Attorney is appointed by the Mayor and is the attorney for the City of Murray in all of its functions as a municipal corporation. The role of the City Attorney is similar to that of the general counsel of a large private corporation. The City Attorney’s Office provides legal advice and services to the Mayor, City Council, City Departments, Boards and Commissions. Prosecutors in the City Attorney’s Office prosecute all class B and C misdemeanors as well as infractions and violations of the City Code that occur within Murray City. The Salt Lake County District Attorney is an elected official whose office investigates and prosecutes crimes in the county’s jurisdiction, including felonies and class A misdemeanors occurring within Murray City.City Attorney
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The City Attorney's Office only represents Murray City Corporation. If you need legal advice or have a question about the laws of the City or the State, you may want to seek the advice of a private attorney. If you are being prosecuted by Murray City and want a public defender, you will need to ask the judge to appoint one for you.City Attorney
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The Court imposes fines and jail sentences. The appropriate court clerk's office will have this information.City Attorney
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No. This is a private matter that the City has no jurisdiction over. For general questions, you may call the Community Action Program at (801) 359-2444.City Attorney
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Please contact Jordan Knight at (801) 264-2640 for all claimsCity Attorney
Utilities
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Utilities
Payments can be mailed or brought into Murray City Hall located at 10 East 4800 South. Drop boxes are located at the south side of City Hall and in front of the Murray Senior Recreation Center at 10 E. 6150 S. MasterCard or Visa credit or debit card payments can be made 24 hours a day, 7 days a week either online or over the Interactive Voice Response System by dialing (801) 264-2626.
Cultural Arts / History
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Cultural Arts / History
Yes. Arts in the Park tickets are available for purchase at the Parks Office (296 E Murray Park Ave), or at the door. Winter high school performance tickets may be purchased in advance at the school.
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Age 62 and older.Cultural Arts / History
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Cultural Arts / History
No. All seating is general admission. Stadium seating has been added with cup holders (New! Installed 2023). A blanket or cushion is suggested.
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Cultural Arts / History
Yes! Small coolers without glass containers are permitted. Concessions may be available for purchase. Alcoholic beverages are not allowed.
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Cultural Arts / History
Ages 3-12 (ages 2 & under are free).
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Cultural Arts / History
Tickets may be purchased in our office located at 296 E Murray Park Ln with Visa or MasterCard. Tickets at the gate may be purchased with cash, check, or credit card.
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Cultural Arts / History
Auditions for the summer series will be posted on the Auditions page.
Community and Economic Development
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Community and Economic Development
You will need to refer to our zoning map.
Parks and Recreation
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Parks and Recreation
Our office is located in the center of Murray Park at 296 E Murray Park Avenue, behind pavilion 5 and east of the recreation center. Hours are 7 am to 4 pm, Monday through Friday.
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Yes. Reservations can either be made in person at our office or online. You may call (801) 264-2614 for availability. Click the link below to book onlineParks and Recreation
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Pavilion reservations may be made one year in advance of any date, May 1st through October 30th.Parks and Recreation
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Yes. Pavilions can be booked ½ day (8am-2pm or 4-10pm) or full day (8am-10pm). The fee will vary according to rental time, pavilion size and residency.Parks and Recreation
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Parks and Recreation
Fees are dependent upon the capacity of the pavilion, rental time and residency. See pavilion descriptions and rates here.
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No. We do not reserve the arboretum area for any purpose. The area is heavily used for photography and walkers enjoying the grounds.Parks and Recreation
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The fishing pond is located at Willow Pond Park. Willow Pond is not available for reservation; it may be used on a first-come, first-serve basis.Parks and Recreation
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Ages 14+ are required to have a fishing license at Willow Pond. Those under age 14 must be accompanied by a licensed fisherman.Parks and Recreation
Water
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Water
For 2018, Murray City was 211 gallons per person per day.
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Water
You may contact Murray City Public Works at 801-270-2440 to report the problem. Murray City does have an ordinance in place which prohibits the use of lawn sprinklers between the hours of 10:00 am and 6:00 pm.
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Water
Murray City ordinance states that City employees are the only people to be inside the water meter box for any reason. Please contact Murray City Public Works at 801-270-2440 or after hours at 801-264-2727 for this free service that we are happy to provide.
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Water
Yes, an approved sprinkler backflow device is required per State of Utah plumbing code and required to be tested annually, please contact Murray City Public Works if you are needing more information.
Engineering
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Engineering
In order to apply for a Street Improvement Permit please call our Murray City Public Works office at 801-270-2440. Inspections are required. Once the proposed area has been inspected one of our Construction Engineers will begin the application process for the permit and give instructions on how to proceed.
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Engineering
A permit is required from the Engineering Division prior to replacing anything in the public right-of-way (sidewalk, curb and gutter, driveway approach). Once a permit is approved, you may ask that the City participate in this replacement. For more detailed information go to the "Curb / Gutter Sidewalk Projects" link under the Engineering page. Engineering contact # (801) 270-2440.
Streets
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Please contact Murray City Public Works at 270-2440 with the address or report a pot hole on this website under "Report a Street Problem". We will make every effort to get it repaired as quickly as possible.Streets
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UDOT plows state highways (State Street, 4500 South, 5300 South-west of State, 900 East, VanWinkle, and Commerce Drive). Murray City Public Works will begin to plow when there is 3" of snow standing on the streets. The main streets (6400 South, 700 West, 725 East, Atwood Blvd., etc.) are the first roads to be plowed. When they are clear we will do the secondary streets (Sanford Drive, Utahna Drive, Hyland Lake Drive, Rodeo Lane, etc.). Neighborhood streets and cul-de-sacs will be the last areas plowed. We try to get everyone plowed as quickly as possible so please be patient and keep this schedule in mind before you contact us.Streets
Stormwater
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Stormwater
If you see baby ducks/geese fall into a storm drain, please call our public works office at 801-270-2440. We will then dispatch the appropriate personnel to take a look and rescue the baby ducks. Please do not attempt to access the manhole or storm drain yourself.
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The street sweepers have a schedule that they follow so that every public street in the City gets cleaned 3-4 times a year. In special circumstances we can put your street on a priority list and to assess whether your street should be swept prior to the scheduled date. Please keep in mind that the City owns 3 sweepers only and they can only operate in good, dry weather. Click the link below to report a street problem.Stormwater
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Contact Murray City Public Services at 801-270-2440 and we will send out a crew to get it cleaned out. For after- hours, weekends or holidays, please dial our dispatch at 801-264-9669, or you can click the link below to report a street problem.Stormwater
Recorder
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Recorder
No. All property records are kept by Salt Lake County Property Division.
Park Center
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Park Center
Monday-Friday: 5:30am-9pm
Saturday: 7am-5pm
Sunday: 9am-2pm
Holiday hours are posted.
Closed on Easter and Christmas -
Park Center
We offer Annual and One Month Memberships
Daily admission: Child (under 3 with Paying Adult) Free / Youth (3-17) $3 / Adult (18-59) $5 / Senior (60+) $4
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Park Center
An Auto-Pay Membership is a way to pay for your Annual Membership monthly by having payments draft from your checking account. Checking Accounts must have the same name as the "Main Contact" on the membership. A voided blank check must be included in Auto-Pay paperwork. Payments will be withdrawn around the 15th of each month.
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Park Center
Single class $7, Ten pack $50
Fitness Classes are included with Annual Members
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Park Center
The Kidzone is our hourly childcare for ages 3 months to 9 years old. Online reservations are required for all ages .
Cost is per child per hour: $3
Punch Passes are $25 for 10- hours or $40 for 20-hours
Annual Members get the 1st hour free per day. Child must be listed on membership
No off-site childcare (Parents must remain in the facility).
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Park Center
Access to the amenities such as, weight room, cardio area, running track, basketball and volleyball courts, Open Pickleball, Open programs, Fitness Classes, Leisure Swimming Pool and Lap Swimming Pool. Ping pong, Checkers, Chess, and Pool Table are also available. (Weight room and second floor age limited is 16 and older).
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We accept Cash, Check, VISA, Mastercard, American Express and Discover cards, with proper photo ID required for all Check and credit card transactions.Park Center
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Park Center
Gym: Two High School Sized Basketball Courts Three Volleyball Courts, Six Pickleball Courts
Leisure Pool: zero depth entry, Play Ground with small slide, bubble couch, Lazy River, slide
Competition Pool: 8 25yd lanes, 9 feet deep
Weight room: Selectorized cybex machines, free weights, cable cross over, smith machine
Spin Room
Functional Fitness area: Matrix S Trainers, rowers, Airdyne bikes, Tires and Plyo Boxes
Studio: for fitness classes (TRX, Yoga, Zumba and more)
Cardio Area: treadmills, rowing machines, elliptical, total body elliptical, AMT (adaptive motion trainer), E-spinners, Upright bikes, recumbent bikes, crank, skiers edge, versa climber, stretching cage.
Running Track (3 lanes, 1/10 of a mile)
Game tables: Chess, Checkers, Ping pong and Pool table
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Park Center
FACILITY: 9 years and older (under 9 must have adult supervision 18 years +)
WEIGHT ROOM & FUNCTIONAL FITNESS AREA: 16 years & older (14-15 years with adult supervision.)
2ND FLOOR: 16 years & older (14-15 years with adult supervision.)
SPINNING STUDIO: 16 years & older
SWIMMING POOL: 6-8 years old must be supervised by an adult in the pool area, children under age 6 must be accompanied by an adult in the water. 3 & under must wear a swim diaper and plastic pant under swim suit.
Murray Senior Recreation Center
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Murray Senior Recreation Center
The Murray Senior Recreation Center is located at #10 E. 6150 South which is WEST of state street, between state and main.
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Murray Senior Recreation Center
Adults age 55+ are welcome to attend the Senior Recreation Center.
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Murray Senior Recreation Center
The Murray Senior Recreation Center is rented to non-profit, civic organization, with priority given to Senior groups. The Center is not available for birthday parties or weddings. Call 801-264-2635 for complete information.
Garbage
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Garbage
To sign up for a dumpster for either green waste or neighborhood roll-off, please go to the Dumpster Reservation site to sign up.
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Garbage
Murray City Public Works is no longer a hazardous waste disposal site. All hazardous waste must be taken to one of the following locations: Salt Lake County Landfill (6030 W California Ave), Trans Jordan Landfill (10473 Bacchus Highway), or HHW Collection Center (8805 S 700 W). For any questions, please contact the Salt Lake County Health Department, Phone: 385-468-3862.
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Garbage
For any curbside garbage/recycle pick up problems, please contact Ace Disposal at (801) 363-9995. A Customer Service representative will be able to help you
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Regular garbage pick up will not occur on the 4th of July, Thanksgiving, Christmas or New Year’s Day. If your pick up day falls on one of those holidays, your garbage will be picked up the following day.Garbage
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Garbage
Containers should be placed in a row in the center of the cul-de-sac parallel to the road entering the cul-de-sac.
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Garbage
To report a broken or damaged Garbage/Recycling Can, please call our Public Works Department at 801-270-2448. Murray City Public Works repairs garbage cans on Tuesday's and Thursday's (Excluding holidays). Depending on the condition of your existing can will determine if the resident/homeowner is in need of a replacement or repair. Smelly or dirty garbage/recycling cans do not qualify as broken/damaged cans; it is the resident's responsibility to clean their cans. Please Visit our direct page for further questions.
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Garbage
Chips are free and available to Murray City residents on Friday's from 12 pm - 3pm as long as we have them in stock. Please call 801-270-2440 for information on availability. Murray City offers wood chips to its residents from grinding the yard waste that is brought in through our Greenwaste Dumpster program only. (Note: We are not able to accept any waste directly from residents or contractors).
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Garbage
Live Christmas trees may be dropped off at the large parking lot East of the Park Center at Murray Park and at Grant Park. Christmas trees may be dropped off from December 26th through January 31st. Any tree's left for drop off need to have all decorations, plastic, lights, etc. must be removed before disposal. These drop off locations are for live Christmas trees only.
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Garbage
Murray City residents may drop off bagged leaves only as no additonal cost to them. For an exact location or questions please go directly to our Leaf Drop Off information page.
Property Taxes
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Property Taxes
Property taxes are important because they provide a stable, consistent source of funding for public safety, streets, sidewalks, parks, libraries, and other services provided by the City.
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Property Taxes
Property taxes are an important source of revenue for schools, libraries, and city and county governments. Murray City receives 13% of the total overall property tax revenue collected.
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Property Taxes
No. To adjust property taxes, the City must initiate a public hearing process called Truth-in-Taxation and decide whether the adjustment is necessary.
The blue bar displays the percentage of growth in property tax revenue received by the City, and the orange bar displays the rate of inflation for that same year. For example, in 2012 the rate of inflation was over 2% and the City’s property tax revenue was less than the previous year by -.25%.
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Property Taxes
There are two possible reasons for the change. The first is that another taxing entity (school district or Salt Lake County) has gone through the Truth-in-Taxation process and raised their rates on one or more years which would increase your taxes. The second is that your property has increased in value more than other properties. When the property value of the City increases, the tax rate automatically decreases which gives the City the same revenue from year to year. However, if your property increases in value at a rate higher than the tax rate decreased then you will see a tax increase. The City will not see that increase because another property’s value would have decreased or become tax-exempt which would mean a tax decrease, and results in no change to the City revenue.
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Property Taxes
Murray City prides itself on its independence from special districts and county services. The City believes that it is best able to manage service levels and costs through ownership and self-management. All other cities in Salt Lake County utilize the County or special districts to provide the same services provided by the City.
So, to have an ‘apples to apples’ comparison of property tax rates, the chart below combines the city and any special district rates for government services (e.g. parks, streets, general government, police, fire, and cemetery). The rates for other cities are estimates based on information available as of June 20, 2018. Since many cities are entering the Truth-in-Taxation process to increase property tax mill levy rates, these rates are subject to change based on council action.
Library Property Taxes
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Library Property Taxes
Property taxes is the library’s only stable revenue resource. Other revenues include fines, grants, and interest income – all of which are not consistent. Property taxes pay for books, computers, software, electronic media (e.g. CD’s, Rosetta Stone, etc), personnel, utilities, building maintenance, and all other costs of operating and owning the library.
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Library Property Taxes
Property taxes are a critical source of revenue for the Library. The Library receives 3% of your total property taxes. The chart below illustrates where your tax dollars go.
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Library Property Taxes
No. In order to adjust property taxes, the City must initiate a public hearing process called Truth-in-Taxation and decide whether the adjustment is necessary.
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Library Property Taxes
Murray City prides itself on its independence from special districts and county services. The City believes that it is best able to manage service levels and costs through ownership and self-management.
Murray City Library’s current property tax rate is the lowest in all of Salt Lake County by 76%. If none of the library systems below change from 2017, the proposed property tax rate will remain 14% lower than the other library tax rates in Salt Lake County.
Zoning & Code Enforcement
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Zoning & Code Enforcement
Code enforcement is a broad term used to describe actions that city staff take to ensure that city ordinances are followed. These ordinances often address operation of businesses, environmental issues, maintaining properties, parking, and other concerns of public health, safety and welfare. -
Zoning & Code Enforcement
City staff involved in code enforcement activities primarily work in the Community and Economic Development and Police departments. They perform different tasks to bring violators into compliance, such as, building or property inspections, educating and notifying property owners of violations, coordinating with State and County staff, and issuing citations when necessary.
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Zoning & Code Enforcement
Violations may include parking issues, weeds, yard waste and debris, inoperable vehicles, abandoned vehicles, yard parking, sidewalk and street obstructions, illegal dumping, pest control, storm drain pollution, homeless camps, people living in trailers, business license violations, illegal camping, failure to remove snow, additions to a building without a permit. and other similar issues.
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Zoning & Code Enforcement
Code enforcement officials are unable to enforce if no violation of a code or statute has occurred. Listed below are several examples that code enforcement officials typically cannot resolve:
- Property line disputes.
- Unkempt properties, i.e., peeling paint, failing roof, dead grass, fallen fence, broken concrete.
- Landlord’s failure to repair the roof or control parking issues at an apartment.
- Tree branches or limbs hanging over the property line.
- Legal parking on a public street (there are rules about what type and how long a vehicle can be parked on a street).
- Barking or dangerous dogs or other animals. These concerns should be directed to Salt Lake County Animal Control.
- Certain actions on private property such as vehicle impounds are outside a code enforcement officer’s jurisdiction. Many other violations such as the ones listed above, however, are enforceable in residential yards and business yards/lots.
- Although citations may be issued, code enforcement officers are not able to perform or facilitate the actual clean-up of waste/debris or vehicles from residential and/or business yards.
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Zoning & Code Enforcement
The short answer is “no”. Although residents in an HOA are required to meet the same standards as other residential areas in the city, the additional restrictive covenants required by an HOA are an agreement between the homeowner and the HOA and can only be enforced by the HOA.
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Zoning & Code Enforcement
The best way to file a complaint is through the City’s website. Look on the home page of www.murray.utah.gov for the “Report a Concern” option. Clicking on this link will bring up a fillable form. Using the website is the fastest way to make sure all the different City staff who help with code enforcement can see the complaint and respond. It also helps us to track progress as a team, and keep you informed if you wish. A complaint can also be filed by calling the following:
- Community & Economic Development at 801-270-2420
If there is an emergency please dial 911.
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Zoning & Code Enforcement
Most complaints are assigned to a code enforcement official within 24 hours. Most often, the first step is a city inspection of the property or situation. Depending on the backlog and circumstances, a Code Enforcement officials can perform the inspection and respond to the complainant within 1-2 working days.
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Zoning & Code Enforcement
After the city gives notice, the property owner is given a reasonable amount of time to resolve the violation. For example, a complaint about tall weeds on a property is usually resolved within 14 days. Most property owners are willing to resolve a violation on their own after receiving notice. If the property owner is unwilling to cooperate, complaints can take more time to resolve, especially if a citation is issued and the item has to be taken through court proceedings.
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Zoning & Code Enforcement
Most issues can be resolved without taking legal action. However, depending on the violation and the willingness of the property owner to cooperate, the complaint may result in a citation and is referred to the city prosecutor. In some instances, cases are taken to court and can take months to resolve.
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Zoning & Code Enforcement
The short answer is “yes”. A new owner could be required to cut weeds or remove inoperable vehicles from a yard area no matter how short a time they have been in possession. If a prior property owner or occupant was charged, that person will be responsible for answering to the condition of the property at the time the violation occurred. If a new owner or occupant takes control of the property and violations still exist, the new owner is responsible for bringing the property into compliance.
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Zoning & Code Enforcement
Code enforcement officials spend most of their time responding to complaints. However, they will follow up on issues that have come to their attention while in the field working on other complaints or issues.
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Zoning & Code Enforcement
Code enforcement officials are available Monday through Friday from 8:00 AM to 5:00 PM by calling 801-270-2400.
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Zoning & Code Enforcement
Many problems, such as; pest/vermin control, meth contaminated homes, unsafe living conditions, and homeless camps; are under the jurisdiction of the Salt Lake Valley Health Department (SLVHD). Murray City Code Enforcement officials do coordinate with SLVHD on these matters. They also work closely with several other agencies, including, the Murray City fire marshal, Utah State Division of Occupational and Professional Licensing, Murray City Power, Murray City storm water, Murray City building and business licensing divisions, Murray City Police Department and others when required.